Samsung's Note 7 Is Now Officially Recalled Amid Battery Concerns

Update: The United States Consumer Product Safety Commissions (CPSC) officially recalled any Samsung Galaxy Note 7 devices that were "sold prior to Sept. 16, 2016." The notice urges users to "immediately stop using and power down the recalled Galaxy Note 7." If you're not sure if your device is affected, you can call Samsung at 844-365-6197 or enter your IMEI number on on samsung.com. The reason for the official recall? Samsung "has received 92 reports of the batteries overheating in the US, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage." The news comes in a day before the new iPhone 7 release.

Original story: After numerous reports of the Note 7 exploding or catching on fire, Samsung is officially recalling the device. The company issued a statement on Sept. 2 stating that it "found a battery cell issue."

So far, the company stated that there are 35 cases where users reported a problem with the phone's battery. While Samsung conducts an investigation into the matter, it is stopping all sales and shipment of the Note 7. If you're someone who already has a Note 7, Samsung will replace it and has set up a website, called the US Product Exchange Program, with several of the details.

The US Product Exchange Program lets you switch out your current Note 7 with a new one. Or, you can switch out your Note 7 for a Galaxy S7 or Galaxy S7 edge. The website does that state that if you bought any "Note 7 specific accessories" and choose an Galaxy S7 or S7 edge phone, you'll get a refund for the "price difference between devices." Additionally, anyone who exchanges their phone will get a "$25 gift card, in-store credit or bill credit from select carrier retail outlets."

The problem with the phones involved one user reporting that their Note 7 caught fire and several others on Samsung's support page in Singapore stating their phones were getting really hot while it charged.

At the very least, Samsung has taken note of the matter and is acting swiftly to make sure customers aren't in danger from their phones.